Returns & Exchanges

At Lalo, we want you and your family to love every product you bring home. If you are not completely satisfied, we offer a 30-day return window for most items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location, ensuring all items are securely packed to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.